9 open
Letters & Certificates
Salary, NOC, experience letters with auto-templates.
HR Helpdesk
Centralised employee request inbox with SLAs, routing, and self-service categories.
Open cases
28
6 breaching today
Avg first response
42 min
↓ 12.5%
Resolved · 30d
184
CSAT score
4.6 / 5
from 96 responses
| Case | Category | Requester | Assignee | Priority | SLA | Due | Status |
|---|---|---|---|---|---|---|---|
HD-2026-00142 Salary certificate for visa renewal | Letters & Certificates | AAAhmed Al Marri | SHSara Hassan | HIGH | 62% | Today 17:00 | IN_PROGRESS |
HD-2026-00141 Emirates ID expired — urgent renewal | Documents | PSPriya Sharma | Unassigned | URGENT | 91% | Today 12:00 | OPEN |
HD-2026-00140 Leave balance not reflecting | Leave | MSMaria Santos | LALayla Ahmad | MEDIUM | 35% | Tomorrow | WAITING |
HD-2026-00139 Wrong deduction on April payslip | Payroll | KAKhalid Al-Saud | HAHessa Al Otaibi | HIGH | 48% | Wed 28 May | IN_PROGRESS |
HD-2026-00138 Update bank account details | Payroll | FAFatima Al Zahra | SHSara Hassan | LOW | — | — | RESOLVED |
6 open
Documents
Emirates ID, passport, visa & insurance support.
8 open
Payroll
Deductions, allowances, payslip clarifications.